Delete your account
To delete your account, sign in and choose Delete account in Settings, either in the mobile app or in the web app. After you confirm, the account can no longer be used. Deletion can't be undone.
If you can't sign in, email support@larksoftware.com from the email address on the account with the subject "Delete my account". We confirm the request by reply and delete the account.
What is removed
Deleting an account:
- ends your sign-in, so the account can no longer be used and the email address can register again;
- removes the rabbitries you own and every record in them (rabbits, breedings, litters and kits, weights, tasks, cages), and deletes their stored files;
- cancels any active subscription immediately, with no further charges.
Within 30 days of deletion, we permanently erase the account and its records from our database. Until then they are kept only so that devices signed in to the account or its rabbitries remove their copies when they next sync. Database backups expire after 7 days, so copies in backups are gone a week later. Stripe keeps its own record of past payments (invoices) for tax purposes.
Records in the mobile app's guest mode were never sent to us; uninstalling the app removes them.
If you can no longer sign in to the email address on the account, write to the same support address and we will verify the account another way.