Support

Email support@larksoftware.com. Include the email address on your account and, for a bug, what you did and what you saw.

Common questions

Does the app work without a signal? Yes. The mobile app keeps every record on the phone and syncs when it has a connection. The web app needs a connection.

Where do I manage my subscription? In Settings in the web app. Plans are billed through Stripe; you can change or cancel there at any time. The mobile apps do not sell subscriptions.

Can I use the mobile app without an account? Yes. In guest mode your records stay on the phone and nothing is sent to us. Create an account later to sync them.

How do I delete my account? See Delete account.

How do I get my data out? Email support with the address on your account and we will send you an export of your records.